Solution comparison


Must-have features for voice services with endless routing options.

Unlimited phone numbers, users, greetings, menus, queues and routing

Domestic and international dialing

Full ACD and IVR

Virtual PBX


Hunt group and ring alls

Call forwarding

Conference call

Call recording

Customized IVR experience with audio files or text-to-speech

WebRTC, PSTN, or VoIP devices

Contact manager

Silent monitor, coach, and barge calls

Real-time and historical reporting

Single sign-on

Browser-based or Desktop app for agents


Engage with customers on any channel through a single inbox

Everything in Essential, PLUS

Omnichannel routing



Text messaging

Social channels

iOS and Android app for omnichannel agents

Automated queue rules

Schedule follow-ups communications


Advanced features for pros who need more customization

Everything in Premium, PLUS

Post-interaction surveys

Quality management

Screen recording

AI chatbot

Outbound dialer campaigns

CRM integrations

Workforce management integration

Agent scripting

Pause and resume call recordings for PCI

Full API access