Voice and digital context
Handle customer conversations with the interaction context needed for the next step.
Agent workspace
Give agents one place to carry the conversation forward
Bring customer interactions, shared contacts, availability, and follow-up context into an operating experience built around the work agents do.
Workspace evidence
Keep the customer, conversation, and next action together
Evaluate the workspace around the context an agent needs while the interaction is active and the work that must remain visible afterward.
Contact center workbench
Operating view
Channels
- Voice
- Chat
- SMS
- Tasks
Agent work
Customer
Shared profile, interaction history, and screen-pop context
Conversation
Concurrent voice and digital work with notes and dispositions
Next action
Scheduled follow-up, queue or agent ownership, and outcome
Management review
1
Agent readiness Browser, native desktop, or native mobile work surfaces
2
Wrap-up Transcription, summary, suggested actions, and recommended disposition
3
Human review Assisted output remains reviewable before decisions and action
Keep the customer, conversation, and next action visible in one operating flow.
Agent work
Reduce the distance between answering and acting
The workspace should help agents understand the interaction, find the right context, and move the work forward.
Shared directory
Use an organization-wide contact source so agents can find people and continue the work without switching between separate lists.
Multi-device availability
Support registered devices so agents can work from the setup appropriate to their role.
Follow-up workflow
Keep actions and customer context visible after the initial conversation ends.
Flexible work surfaces
Use the workspace that fits the agent's role
CCPro supports browser-based work plus native Windows, macOS, iOS, iPadOS, and Android experiences. Keep interaction history and follow-up context available as work moves between supported devices.
- Browser-based agent experience with no install required
- Native desktop applications for Windows and macOS
- Native mobile applications for iOS, iPadOS, and Android
Operations viewQueues and work
Customer care
Support
Follow-up
Evaluation path
Test the workspace against a complete interaction
Follow a customer need from arrival through resolution and the work that happens afterward.
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01
Receive the work
See how the interaction arrives with queue and customer context.
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02
Handle the conversation
Review the tools and information available while the customer is engaged.
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03
Coordinate the next step
Find contacts, transfer ownership, or continue the work through another channel.
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04
Preserve follow-up
Confirm that the next action remains visible after the conversation.
Put your agent workflow at the center of the demo
Bring the customer journey, device setup, and follow-up pattern your team wants to improve.