Start with the voice foundation
For teams centering the evaluation on queues, menus, routing, and core contact center voice workflows.
CCPro plans and pricing
Choose the plan first, then price the operation you need to run
Use Essentials, Premium, and Ultimate to orient the capability scope. Pricing follows the licensed users, channels, configuration, integrations, implementation, and service requirements confirmed in a focused conversation.
EssentialsCore voice workRoute and handle
PremiumBroader operationsDigital and management
UltimateDeeper oversightQuality and advanced needs
Plan orientation
Move from voice foundations to a broader operating scope
Use the plan orientation to narrow the operating fit. Pricing, configuration, and terms follow a validated scope.
Connect more of the customer journey
For teams evaluating a broader mix of channels, agent context, and operating workflows.
Expand the management and operating scope
For teams that need a deeper review of quality, reporting, configuration, and advanced requirements.
What changes the fit
Compare the operating scope before choosing a plan
The useful comparison is not a longer checklist. It is the amount of customer work, management visibility, and implementation responsibility the contact center needs to support.
Channel and routing breadth
Confirm the voice and digital entry points, queues, menus, skills, schedules, and outbound workflows in scope.
Workspace and customer context
Define the contacts, interaction history, devices, dispositions, and follow-up work agents need in one operating flow.
Reporting and quality depth
Identify the live questions, historical reports, review workflows, and assisted analysis managers will use.
Integration and service requirements
Surface identity, data, integrations, implementation, support, and adoption needs before the commercial conversation.
Plan-fit conversation
Confirm what belongs in the plan before discussing terms
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01
Map the customer journey
Identify the channels, queues, teams, and outcomes in scope.
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02
Define the operating workflow
Clarify agent work, management visibility, quality, and reporting needs.
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03
Identify dependencies
Surface integrations, devices, data, and implementation requirements.
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04
Confirm the commercial path
Use the validated scope to discuss configuration and terms with CCPro.
Choose by fit, then confirm the details
Bring one customer journey and the operating questions the plan needs to answer.
Common questions
CCPro Contact Center Plans and Pricing FAQs
Learn about CCPro contact center plans and pricing, including plan differences, pricing factors, licensed users, channels, integrations, implementation, and how to choose the right plan for your contact center.
How much does CCPro cost?
CCPro pricing depends on the selected plan and your contact center requirements. Costs can include user licenses, usage, storage, optional modules, integrations, implementation, and services. Contact CCPro to confirm the package, included allowances, and pricing for your requirements.
What is included in the CCPro Essentials, Premium, and Ultimate plans?
CCPro offers three contact center plans:
- CCPro Essentials provides core voice capabilities, including call queues, interactive voice response (IVR), and automatic call distribution (ACD).
- CCPro Premium builds on Essentials with digital channels such as email, chat, text messaging, and social messaging.
- CCPro Ultimate builds on Premium with capabilities such as screen recording, quality management, post-interaction surveys, and outbound dialers.
Confirm the included features, optional modules, and any usage charges in your proposal.
Can I add features without changing my CCPro plan?
Some capabilities can be added to Essentials or Premium as optional modules. Examples include screen recording, quality management, post-interaction surveys, and workforce management. CCPro can help determine whether an add-on or a different plan best fits your requirements and confirm availability, configuration, and additional charges.
What factors affect CCPro pricing?
The main pricing considerations include:
- Users and plan: The number and type of licenses and the package selected.
- Channels and usage: The voice and digital channels required, expected usage, and included allowances or overage charges.
- Integrations and configuration: Required integrations, workflow configuration, and any custom implementation work.
- Implementation and services: Onboarding, training, setup, and any additional services agreed in your proposal.
- Optional modules and storage: Additional capabilities, recording and transcript storage, and any associated usage charges.
How do I choose the right CCPro plan for my contact center?
Start by defining the customer journeys and operating workflows your contact center needs to support. Consider your voice and digital channel requirements, routing, agent workflows, reporting and quality needs, integrations, implementation, and support requirements. CCPro can use those requirements to help determine the appropriate plan, configuration, and pricing for your contact center.