Environment and access
Define the identity, access, environment, and control questions in scope.
CCPro trust and security
Review the CCPro service your operation will actually use
Give IT, security, procurement, legal, and contact center evaluators one controlled starting point for the exact CCPro environment and service under review.
Review areas
Connect product scope to security and service requirements
Start with the customer journey, deployment, users, integrations, and data in scope. Then request the current evidence that answers each requirement.
Data handling
Map the customer data, interaction workflow, parties, and responsibilities under review.
Reliability and support
Review the 99.99% uptime SLA, support model, escalation path, and response targets in the applicable agreement and current service materials.
Configuration boundaries
Separate product capability, customer configuration, and operating responsibility.
Diligence path
Turn a buying requirement into a scoped diligence path
Keep the product demonstration, technical review, service terms, and final decision connected.
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01
Define the scope
Define the product, environment, data, and partner relationship you need to evaluate.
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02
Define your requirements
Identify your legal, security, privacy, reliability, and operating requirements.
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03
Review the evidence
Review approved documentation that addresses your requirements.
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04
Document the decision
Document approvals, exceptions, responsibilities, and required follow-up.
Evidence scope
Evidence for the configured CCPro environment
Available documentation depends on your requirements, environment, and partner model.
Architecture and data flows
Review the exact product and customer environment, including supported CallCorp-hosted or customer-owned AWS or Azure deployment choices where applicable.
Security and privacy documentation
Use current evidence that directly answers the stated requirement.
Service and operating terms
Confirm commitments and responsibilities in the governing agreements.
Bring the customer journey and diligence questions together
Share the operating scope, environment, and decision your team needs to make.
Common questions
CCPro Contact Center Trust and Security FAQs
Learn about CCPro trust and security, including data protection, deployment environments, access, privacy, reliability, service commitments, and security due diligence.
How does CCPro protect contact center data and customer information?
CCPro protects contact center data by establishing strict security, data handling, and operating requirements tailored to the customer deployment environment. Security evaluations cover:
- Identity & Access Management: User authentication, role-based permissions, and system access controls
- Architecture & Data Flow: System boundaries, data isolation, and integration flow security
- Data Privacy & Compliance: Governance rules, data handling protocols, and contractual compliance frameworks.
Specific controls and documentation are confirmed during diligence based on the product, deployment model, data type, and workflows in scope.
What security and access controls does CCPro support?
CCPro supports security reviews that define clear identity, access, and operational control boundaries for the configured contact center environment. Security diligence evaluates:
- Infrastructure Security: Clear delineation of responsibilities across infrastructure, platforms, and host systems.
- Access Control: Multi-factor authentication, single sign-on (SSO) integrations, and user permission tiers.
- Service Operations: System monitoring, logging, operational security controls, and data privacy safeguards.
Where can CCPro be hosted and deployed?
CCPro can support CallCorp-hosted or customer-owned AWS or Azure deployment choices where applicable. The appropriate environment and deployment model depend on the product scope and customer requirements and should be confirmed during the technical and security review.
What uptime and reliability commitments does CCPro provide?
CCPro service materials reference a 99.99% uptime SLA. Organizations should review the applicable agreement and current service materials to confirm the uptime commitment, support model, escalation path, response targets, responsibilities, and terms that apply to their specific service.
What security and privacy documentation is available for CCPro due diligence?
CCPro due diligence can include current evidence covering architecture and data flows, security and privacy requirements, and service and operating terms. Availability and applicability should be confirmed for the configured environment, and commitments and responsibilities should be verified against the governing agreements.
Does CCPro support HIPAA-regulated contact center workflows?
CCPro can support HIPAA-regulated contact center workflows, with the applicable environment, data handling requirements, responsibilities, and supporting documentation evaluated during the diligence process. The review can include:
- Systems, data, and workflows subject to HIPAA requirements
- Applicable identity and access controls
- Data handling
- Operating responsibilities
- Business Associate Agreement (BAA) when applicable