Solution comparison
Essentials
Must-have features for voice services with endless routing options.
Unlimited phone numbers, users, greetings, menus, queues and routing
Domestic and international dialing
Full ACD and IVR
Virtual PBX
Voicemail
Hunt group and ring alls
Call forwarding
Conference call
Call recording
Customized IVR experience with audio files or text-to-speech
WebRTC, PSTN, or VoIP devices
Contact manager
Silent monitor, coach, and barge calls
Real-time and historical reporting
Single sign-on
Browser-based or Desktop app for agents
Premium
Engage with customers on any channel through a single inbox
Everything in Essential, PLUS
Omnichannel routing
Webchat
Text messaging
Social channels
iOS and Android app for omnichannel agents
Automated queue rules
Schedule follow-ups communications
Ultimate
Advanced features for pros who need more customization
Everything in Premium, PLUS