Premium for Omnichannel
Connect to your customers on the channel they want with digital customer engagement, including text messaging, email, webchat, WhatsApp, Facebook Messenger, and many more messaging channels.
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Omnichannel gives your customers more ways to converse and interact with your team. Sometimes a text or email is the most efficient means of communication. Other times, mobile devices or social networks are the launch point that brings a customer to your business. Connecting with a customer shouldn’t depend on how they want to communicate—but rather when and with whom.
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Improve and enhance customer inquiries by applying the same, sophisticated routing rules to every mode of communication. Let your agents see all inquiries – calls, texts, chats, email, etc. – in the same inbox. A seamless workspace that manages these disparate methods will increase productivity, improve response times, and enhance your team’s work experience as they engage with customers.