Solution comparison
Essentials
Must-have features for voice services with endless routing options.
Unlimited phone numbers, users, greetings, menus, queues and routing
Domestic and international dialing
Full ACD and IVR
Virtual PBX
Voicemail
Hunt group and ring alls
Call forwarding
Conference call
Call recording
Customized IVR experience with audio files or text-to-speech
WebRTC, PSTN, or VoIP devices
Contact manager
Silent monitor, coach, and barge calls
Real-time and historical reporting
Browser-based or Desktop app for agents
Single sign-on
Historical call transcription
Summarization
Topic detection
Sentiment analysis
Premium
Engage with customers on any channel through a single inbox
Everything in Essential, PLUS
Omnichannel routing
Webchat
Text messaging
Social channels
iOS and Android app for omnichannel agents
Automated queue rules
Schedule follow-ups communications
Real-time call transcription
Smart wrap-up
Ultimate
Advanced features for pros who need more customization
Everything in Premium, PLUS
Post-interaction surveys
Quality management
Screen recording
AI chatbot
Outbound dialer campaigns
CRM integrations
Workforce management integration
Agent scripting
Pause and resume call recordings for PCI
Full API access
Score Assist
All plans are enabled with ready-to-use AI capabilities. Charges for usage may apply.
This page is for information purposes only and subject to change. Usage-based pricing may apply. Contact a CCPro expert for detailed pricing information.